Swapfig News: Dealing with Bad Traders - Part 1: Your Opinions

Dealing with Bad Traders - Part 1: Your Opinions

Project Swapfig takes the ongoing issue of fraudulent traders seriously: seriously enough that we hosted a survey last week on how we can best prevent them from using the site, and deal with them should they prevail. We received a total of 25 responses, which is better than we'd hoped.

\ The first part of the survey focused on the site as it stands right now, and we asked the following questions:

\ \"If\
Other suggestions:\
    \
  • They should have 3 strikes, before moderators make a choice.
  • \
\
\ \ \ \ \

\ \"How\

\ \"If\
Other suggestions:\
    \
  • Admin should make a decision depending on circumstances involved
  • \
  • They should be prevented from making and given a strike
  • \
\
\ \ \ \ \

\ \"At\

\ \"At\
Other suggestions:\
    \
  • Strikes should expire after 60 days AND a succesful trade?
  • \
  • 6 months
  • \
\
\ \ \ \ \

\ \"When\
Other suggestions:\
    \
  • Should send their part of trade before the old user sends. This way the old user only sends after received is confirmed. This lowers the chance of bad trades.
  • \
  • They should have to send first
  • \
  • Can't trade if profile is incomplete
  • \
\
\ \ \ \ \

\ \"A\
Other suggestions:\
    \
  • After 5 trades with different 5 users.
  • \
\
\

\ \ \ \ \

How we interpret the results

\ New users
\ One thing that really stood out was the desire to distinguish \"new\" users from others; that just having been registered on the site for a week isn't nearly enough. We definitely agree that a user's trading activity, as well as how long they've been on the site, should determine whether or not they are green.
\ A way of verifying a user's information, beyond checking for a valid email address, would prove useful - but we're not sure what we can use right now. One idea we've had was to require new users to post something to us, but that would be a waste of time. Something along the lines of age verification (we've had at least one child use the site, much to the chagrin of their parents) would be better.
\ One thing we at Swapfig must do is introduce new users to the workings of the site in a much better way - in a way! - so that we can better tell the difference between a user who just got confused, and a user who is deliberately out to play the field.\

\ \ \ \ \ Strikes
\ For the most part people seem to be content with the way strikes work on Swapfig, except for one thing: how long a strike should last. Our two strikes rule was based on the idea that people deserve second chances, but we hear the case for not having strikes expire: it gives carte blanche for fraudulent users to scam others numerous times.\

\ \ \ \ \ Unresponsive users
\ Most of the respondents agreed that one week was enough time to consider a user being unresponsive. Most of the time an unresponsive user will be given a strike, which will eventually lead to a ban if it happens more than once.\


\ \ \ \ \ This is part one of five on our Dealing with Bad Traders survey; stay tuned for more.